Operation Centers
STATE OF THE ART MONITORED SECURITY PROGRAMS
Within moments of a call being received, the process to rapidly meet client and employee concerns is set in action.
GUARANTEED 24/7 ULC
MONITORED SECURITY PROGRAMS
Proteccoresecurity stands out among security firms with its dedicated 24-hour ULC-Listed Customer Service / Operations Centres, setting the industry standard for security program integration. These cutting-edge Ops Centres orchestrate our response protocols seamlessly, ensuring round-the-clock support. With a minimum of 25 Customer Service Representatives always on standby, spread across three strategic locations in Victoria, Vancouver, and Toronto, Proteccoresecurity provides comprehensive coverage from coast to coast.
Our Ops Centres leverage state-of-the-art computer systems and advanced scheduling software, bolstered by redundant power supply systems, enabling Proteccoresecurity to operate effectively under even the most challenging conditions.
IMMEDIATE RESPONSE WHEN IT MATTERS
For seamless service delivery and support, Proteccoresecurity Operations Centres maintain real-time connectivity between emergent events at client sites and our highly trained professional staff. Here are five reasons why Proteccoresecurity Operations Centres lead the industry:
Cutting-Edge Technology Integration: Proteccoresecurity stays ahead of the curve by adopting the latest technology, enabling us to offer innovative and exceptional programs to our personnel and partners.
Proactive and Strategic Scheduling: We meticulously match our officers’ skills and training to each site’s requirements, aligning assignments with long-term career goals. Our proactive planning ensures continuous compliance with all certifications and contractual obligations.
Comprehensive Incident Tracking and Reporting: Proteccoresecurity provides transparent and robust reporting, offering the most comprehensive overviews and metrics available in the market.
Superior Client Service and Customizable Programs: Our Operations Centres go beyond typical security command centers, evolving into tailored call center and customer service programs to meet our partners’ unique needs.
ULC-Listed and “Five-Diamond” Certified Central Station: Proteccoresecurity’s Operations Centres meet and exceed the highest industry standards for Alarm Monitoring, boasting unmatched reliability and commitment to excellence. These rigorous certifications ensure best practices are applied across all areas of our service delivery.